Tina talks about what she is looking for from her next Rock Star to join the tea(m)
4 Key Things you must have:-
1. Experience - in customer service or hospitality or working in a team
2. Skill Set: Customer Focused: Service Focused: Happy Smiling Face
3. How are you wired?: A naturally born to serve. Focused on task at hand: Detailed: Process driven
4. A good fit to our fun & loving culture
5 Things about our culture:
1. Above & Beyond
2. Always Improving
3. Positive, Caring & Loving - give praise where due - caring for our guests and team
4. Owns it (like an owner. WWTD - What Would Tina Do?)
5. Speaks up and tells management of concerns/issues or problems: never moans or gossips
If you’re looking for a long-term commitment with a company whose mission is to serve others and improve a person’s day, then we want to talk to you!
As someone who always aims for excellence, you get a high level of satisfaction from providing service to other people and in fact, you’re often told that you’re a great listener, problem solver and communicator. You’re self-motivated with clear goals, eager to take action, jump right in and adapt quickly to new situations.
You are friendly, have an outgoing personality, are punctual & reliable, show a willingness to learn and take instruction. Always providing excellent customer service and a smile. Excited to join an exciting business with good earning potential and takes pride in your service to guests and would enjoy working in a great team environment. You would get excited about being involved in the fun special events we create. (Performance experience in band, dance, or acting an advantage but no essential)
There will be opportunity to bring ideas to the events we create. We currently feature events such as Harry Potter, Sherlock Homes, Jane Austen & Teaching Table Etiquette.
Knowledge of British, Irish or European food and/or culture an advantage.
If you’re looking for a long-term commitment with a company who’s mission is to serve others and improve lives, then we want to talk to you!
Job Role - Guest Experience Associate
Compensation: $11-$15 (inc tips)
Employment type: full-time
Suit hospitality graduate, student, customer service. Start immediately/beginning of May for training.
Working 5 days, you must be able to work Saturdays and Sundays (9.30am - 4.30pm) plus occasional Friday evenings.
Manage total guest experience from 1st contact via email or phone through booking reservations & parties, to room set-up, taking orders and servicing guests every need & wish possible, with a positive professional attitude. Co-ordinating with the kitchen and team members. Asking questions at the right time to ensure you guide guests through the process, so the team can deliver the perfect end result, which means they love the level of service & hospitality you provide. They want to name YOU in their 5 star review & tell everyone they know that they must visit, so they too can receive such an amazing experience themselves. They then want to become a brand ambassador & come back time and time again bringing back more of their friends and people they know.
Your can-do attitude and your ever-smiling face will mean you will do everything you can to make their experience an amazing one. Ensuring parties are seated on time, that tables are cleared & reset so the next party can start on time - even if it means rolling up your sleeves and mucking in (clearing tables, washing-up, re-setting) as part of the team.
You'll have the discipline of a performer (actor, dancer, musician, swimmer) or a coach or teacher. You'll be fast on your feet, able to be on your feet for 8 hours, a quick thinker, agile and able to lift 40lbs. Attitude and ability is more important than experience, as we will provide training on exactly how we do things around here.
Are you ready to be part of an outstanding team culture that has pride in their work, knowing the only thing they need to focus on is being the best they can be for their guests. Are you ready to be part of a very different dining experience where quirky British nonsense & fun is at the heart of every guest interaction - where we exceed expectations every day!
How to Apply If this sounds like a culture which will allow your brilliance to shine, then we want to hear from you. It's easy and we don't even need your resume - you just need to email Tina answering 3 simple questions. 1. Name an item from our menu and its price? (clue - its on our website) 2. Name an up and coming special event you'd like to be a part of and why? (it's on our website at www.TinasTraditional.com under events) - YOUR WHY IS VERY IMPORTANT TO US 3. Provide a brief couple of paragraphs on why you want to join us, creating something so different in the community? YOUR WHY IS VERY IMPORTANT TO US We look forward to hearing from you and welcoming you on to our very special tea(m).
Your Essential Skills and Characteristics:
· Perpetual positive attitude and enthusiasm
· Strong organizational skills
· Excellent verbal and written communication skills
· Excellent computer/keyboarding skills (ability to work well with email and over the phone)
· Extremely detailed oriented
· Reliable and dependable
· Ability to work independently but also a team player with a “roll up your sleeves” mentality and a “do whatever it takes” attitude
· Strong desire to work in a fast-paced environment
· Ability to learn quickly
· Ability to multi-task
Requirements for all positions Must have reliable transportation to the location each day. Available to work as required. Be willing and able to grind when needed. Efficient and on time Fast, reliable & careful. Able to pay attention to detail. Able to lift up to 40 lbs